When you use Erg Studio's services, we may collect your personal data. That data is used only to offer you the service in question, nothing else. Erg Studio does not disclose, give or sell your data to anyone unless we are required to do so pursuant to a mandatory provision of law. We may use some of the data in research and development work to improve our services, but for such purposes we always use the data in a fully anonymized form, and no personal identifiers are left in the data.
Erg Studio is a globally operating company with customers all over the world. For this reason, in most cases your data is transferred out of your home country. Your data is stored on Erg Studio ecosystem servers which are located in the EU/EEA area. Your email address may be transferred outside the EU/EEA to the servers of our service providers for automatic notification purposes or for error reporting purposes. Even in those cases, service providers do not have access to your data.
When data is transferred it is done only for the purpose of providing the service. Your data is not disclosed or given to any third parties; it is still under Erg Studio's control and under your ownership.How we handle your personal information
When you create a user account for Erg Studio services, we ask for some personal information (for example your name, and email address). We need this information in order to provide you with a personalized experience with our services.
We may collect some information about you when you contact our Customer Care. We only process your personal information for the purposes listed in this Privacy Notice. You can also contact our Customer Care for more information on the handing of personal information with regard to each service.
When you use Erg Studio services, Erg Studio collects information about you and may combine that information to any other personal information Erg Studio has collected about you for the same purpose. If we have collected information about you for other purposes, we do not combine these. In addition, we may use your personal information to ensure the proper functioning and safety of Erg Studio services, to verify your identity, and to investigate frauds and other misuse of the services. We may also process your information as part of our research and development activities – we're continuously developing new functionalities and improving the existing ones. For these activities, your information is always anonymized, and it cannot be connected to you.
If you use any of our fee-based services, we can save your payment card information with your permission to facilitate further payments. This information is saved in encrypted format in a third-party system. We select our service providers carefully and ensure that they meet the requirements for safe and reliable handling of information set for that sector. When processing payment information, we comply with applicable legislation and the terms and conditions set and monitored by payment service providers.
If you wish, you may also share information from Erg Studio's services to systems or services offered by a third party, such as Concept2. Erg Studio is not responsible for any information transferred elsewhere or the accuracy of the information outside Erg Studio's system. Each service provider's information security and privacy practices are applied to such information.Cookies
This website only uses a cookie to store whether you are logged in or not. We do not perform any form of user or behaviour tracking.Security
There are always risks associated with providing personal data, whether in person, by phone or via the internet or other technologies, and no system or technology is completely safe or "tamper"/"hacker" proof. Erg Studio takes appropriate precautions to prevent unauthorized access to and improper use of your personal data. For example, Erg Studio uses encryption and firewall technology when collecting personal data. If Erg Studio sites support online transactions, they will use industry standard security measures to protect the confidentiality and security of these transactions. We use industry standard security measures, such as TLS authentication, to ensure that your credit card information, as well as other personal data submitted as part of the buying process, is appropriately safe from third party interception.How we handle sensitive personal information
The majority of Erg Studio's services are based on data collected on your device. Some of the collected data (such as heart rate data) is such by nature that we must ask for your permission to collect or process it. This permission is requested separately for each service that processes data that requires specific permission.Handling of personal information and its transfer outside the EU
Erg Studio's services may be delivered using resources and servers located in various countries (such as Finland and the U.S.). Therefore, your information may be processed outside the country that the service you are using is based in, including countries outside the European Economic Area (EEA), where the standard of protection of privacy does not necessarily meet the requirements set by the European Commission (such as the U.S.).
When you register for a service which may require information transfer to another country for processing, we request your permission for the transfer. The actual service data is stored on servers located in Germany, but in some monitoring and ancillary activities of the Erg Studio ecosystem (for example sending automatic messages) customer email address may be transferred to service provider server outside the EU.
If and when transferring information, we comply with all applicable laws to guarantee sufficient protection of your privacy. In general, when transferring your personal data outside of EU/EEA, we apply the terms of the EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield agreements or those of agreements based on European Commission's standard contractual clauses.
When data is transferred, the transfer is carried out only for the purpose of providing the service. Your data will not be disclosed or given to any third parties; it is still under Erg Studio's control and under your ownership. You may contact us using the contact information provided below.
In line with the principles mentioned above, your information may be transferred or access to it may be permitted to Erg Studio's subcontractors (such as the supplier of our Customer Care system) that carry out tasks related to Erg Studio's website. Our subcontractors are not authorized to use the personal information for any other purpose and Erg Studio's subcontractors' services are always covered by a confidentiality clause.
Erg Studio never discloses any of your personal information without a separate permission from you, unless it is necessary for handling your order, carrying out your request, or managing our interactive customer programs. Information may, however, be disclosed if necessary because of law, a court order, or a regulation or request issued by authorities.
For statistical purposes, Erg Studio may deliver collected anonymized statistical data on its customers, sales, traffic types, exercise information, and similar website information to reputable third parties. These statistics do not contain identifiable personal information.Storage and accuracy of information
We want to keep our database up-to-date and we regularly delete out-of-date and unnecessary personal information. We only store the information as long as is necessary to fulfil the purpose for which it was collected or required by law. You can find more information on the storage times in the service-specific sections. You may also contact us using the contact information provided below.
In some of Erg Studio's services, you can manage your personal information yourself. We recommend that you check the accuracy of your information occasionally and correct it when necessary. You are responsible for the accuracy of the information you provide.Your rights
You always have the right to access your personal information. In some of the services, direct access is possible, and when necessary, our Customer Care can assist you and deliver a copy of the personal information we have of you. You have the right to know what information pertaining to you has been collected, what this information is used for, and the parties, if any, that it has been disclosed to. To verify your identity in order to carry out your request, we may have to ask for additional information.
Erg Studio is allowed to handle your personal information when the handling is based on a legitimate interest. We use this legal basis in some cases for our research and development activities as we constantly want to develop and improve our services. You have the right to object to the handling of your personal information for these purposes. However, your right to object is not absolute. The data used in our research and development work is anonymized and cannot be associated with you. This type of processing of anonymized data is vital for Erg Studio to develop and offer you better features and up-to-date technical know-how.
You have the right to have any of your information corrected or deleted either by doing it directly yourself in Erg Studio services, account, or sending a request to our Customer Care. If you want to have your information deleted, we will delete your user credentials and all information and data pertaining to you. This includes data in all Erg Studio services that you have used. The deleted data is not retrievable. After we've deleted your information, you can only use the service by creating a new user account. Some of your data, such as purchase data, will be retained for a certain period due to requirements of mandatory provisions of law.
According to law, you have the right to refuse profiling and automated decision-making. Erg Studio does not do the type of profiling the law refers to. We also do not make any automated decisions about you or your behavior. You can also request that the handling of your information be restricted, also when you have prohibited the handling of your information and the assessment of the legal basis for the handling of your information has not been completed.
In some of our services we request your consent. We request consent only in cases when it is necessary for offering the service. You have the right to withdraw your consent at any time. The consent can be withdrawn within the service. Note that for some services, the withdrawal of consent prevents us from offering the service to you.
You have the right to receive your information from Erg Studio's systems in a machine-readable format when handling of your information is based on your consent or on execution of an agreement.
The right to data portability only applies to the data provided by you, not the derived data that you see in Erg Studio service that has undergone manipulation with Erg Studio algorithms.
You can also request the transfer of your information to a third party. Erg Studio is not responsible for the third party's system's ability to process the information in the format that is used for the transfer.
If you suspect misuse of the information, you may submit a complaint to the data protection ombudsman or a similar authority.Contact us